Legal — Dolvexa (Australia)
This page outlines our legal terms, Australian consumer rights, privacy compliance under the Privacy Act 1988 (APPs), and how you can request access or correction of personal information held by Dolvexa.
- + (61) 45 219-76-03
- Dolvexa@outlook.com
- Suite 5, 22 Collins Street, Melbourne VIC 3000
Privacy & Personal Information (APPs)
Dolvexa collects personal information necessary to provide detailing services, bookings, billing and aftercare. We handle data in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). We may collect: name, contact details, vehicle information, service history and payment data.
You can view our full practices on the Privacy Policy. For complaints about privacy, you may contact the Office of the Australian Information Commissioner (OAIC).
Australian Consumer Law & ACCC
Dolvexa operates under the Australian Consumer Law. Services provided must meet consumer guarantees including acceptable quality and fitness for purpose. Nothing in these terms excludes your rights under the ACL.
If you consider a consumer guarantee has not been met, contact us first. If unresolved, you may seek assistance from the Australian Competition and Consumer Commission (ACCC) or your local consumer protection agency.
Refunds, Cancellations & Service Issues
Our refund and cancellation approach: we assess each request case-by-case. Refunds may be offered where a service fails to meet reasonable expectations as per ACL. Mobile call-out fees may apply for cancellations within 24 hours.
Please retain proof of purchase and photos of any alleged defects; these assist resolution.
Warranties, Limitations & Paint Protection
Where supplied, manufacturer or installer warranties (e.g. ceramic coatings) are subject to specified maintenance. Warranties do not cover damage from misuse, road debris, environmental fallout, or failure to follow care instructions. We aim to document warranty conditions at time of sale.
Liability limits: to the extent permitted by law, Dolvexa's liability is limited to re-performing a service or refunding the service price.
FAQ & Terms (Accordion)
Request access or correction
If you wish to access, correct or request deletion of personal information we hold, please submit a request below. We respond in line with the Privacy Act (reasonable timeframes) and may verify your identity.
We do not charge for standard access requests. Complex requests may incur reasonable charges which will be notified in advance.
Data access request form
Contact for legal matters
For legal inquiries, privacy questions or to escalate unresolved consumer concerns, contact our office:
- Email:Dolvexa@outlook.com
- Phone:+61 45 219 76 03
- Address: Suite 5, 22 Collins Street, Melbourne VIC 3000
Processing times
| Request type | Typical timeframe |
|---|---|
| Access request | Up to 30 days |
| Correction | 10–20 business days |
| Deletion | Assessed case-by-case |