Privacy Policy

1. Overview

Dolvexa operates detailing services across Australia, including mobile visits and workshop-based sessions. In the course of providing our services and managing our website, we may collect certain personal information such as names, contact details, booking preferences, payment confirmations, and relevant vehicle details. We handle information in line with the Australian Privacy Act 1988 (Cth) and applicable state guidance. Our approach prioritises transparency, data minimisation, and practical safeguards that reflect the context of car care services.

2. Information we collect

We may collect information that you provide directly, for example when submitting a booking request, subscribing to updates, or contacting us for support. This may include your name, email address, phone number, suburb or address for mobile appointments, vehicle make and model, and notes you choose to share. We may also collect technical information related to website usage, such as device type, browser details, and approximate location derived from IP for analytics and security. Cookies and similar tools can support session management, preferences, and aggregate metrics.

3. How we use information

We use personal information to schedule and deliver detailing services, respond to enquiries, send appointment reminders, and provide updates that you opt in to receive. Operational uses may include internal reporting, quality assurance, troubleshooting, and safety. Where required, we may process data to comply with legal obligations, handle payments, and maintain accurate records. Marketing messages are sent with your consent and include an easy way to opt out. We avoid collecting information that is unrelated to our services and keep retention aligned with the purpose of collection.

4. Sharing and disclosures

We may share information with service providers who support scheduling, communications, payment processing, analytics, and secure data hosting. These providers are selected with care and bound by obligations to protect information and use it only for agreed purposes. We may disclose information where required by law, court order, or where we consider it necessary to protect safety, security, and legitimate interests. We do not sell personal information. If ownership or structure changes, we will take reasonable steps to ensure continuity of protections and provide relevant notices where feasible.

5. Cookies and analytics

Our website may use essential cookies for core functionality and preference storage, and analytics cookies to understand aggregate usage patterns. You can manage cookies through your browser settings, and you may opt out of non-essential analytics where offered. Disabling certain cookies may affect some features or preferences on the site. Details about our use of cookies and related technologies can be found within this Privacy Policy and any notices presented on the website.

6. Data storage, security, and retention

We apply administrative, technical, and physical measures intended to help protect personal information from unauthorised access, alteration, or misuse. These measures evolve alongside industry practices and the scale of our operations. We retain information for as long as it is reasonably required for the purposes set out in this policy or as mandated by law, after which it is securely deleted or de-identified. Access to personal information is limited to personnel and providers who require it to perform their roles.

7. Access, correction, and choices

You may request access to the personal information we hold about you and ask that inaccuracies be corrected. You may also request deletion where appropriate, subject to obligations that require certain records to be kept. For marketing emails, you can opt out at any time using the unsubscribe method provided. If you prefer not to receive particular types of messages, please let us know and we will update your preferences accordingly.

8. Children

Our services are intended for adults who own or manage vehicles. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so that we can assess and address the situation.

9. International transfers

Some service providers that support our operations may be located outside Australia. Where transfers occur, we implement appropriate safeguards designed to protect personal information and uphold the principles of this policy. We aim to engage providers that demonstrate robust privacy and security standards.

10. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in services, technology, or legal requirements. Material updates will be highlighted on this page with a revised effective date. Continued use of our services after an update indicates that you have reviewed the new version.

11. Contact

If you have questions about this policy or wish to exercise your privacy rights, please contact Dolvexa at Dolvexa@outlook.com or call + (61) 45 219-76-03. Postal address: Suite 5, 22 Collins Street, Melbourne VIC 3000, Australia.